Warranty Information

What is Quality Builders Warranty?

Quality Builders Warranty (QBW) is the nation’s premier provider of 10-year new home warranties. Backed by Liberty Mutual, QBW has been protecting America’s homes since 1985. Our stringent screening process ensures that only builders who meet the highest standards of quality and integrity are part of our program. When you see the QBW logo, you know you’re working with a builder committed to excellence.

The Legacy Homes Promise

Built on Trust. Delivered with Integrity.

The Legacy Promise

At Legacy Homes, we believe trust is earned through transparency, communication, and delivering on our commitments. The Legacy Promise is our pledge to treat your home and investment with the same care, attention, and respect we would expect for our own.

Financial Protection

We believe in clear expectations and transparent pricing. Every Legacy Homes project is built under a fixed-price contract, giving you confidence in your investment from the start. Payments are scheduled around predetermined project milestones and invoiced as work is completed, so you’ll always know where your project stands.

If changes are requested during construction that affect the scope, specifications, or contract price, you’ll receive a written change order outlining the impact before any additional work begins. No unexpected costs, no surprise invoices—just clear communication and informed decisions throughout the building process.

Communication & Transparency

Building a home should be an exciting experience, not a stressful one. That’s why we prioritize clear and consistent communication throughout your project. • Regular on-site meetings to review progress and answer questions

• Written project updates outlining completed work and upcoming milestones

• Daily progress photos through our online portal

• Direct access to your project manager and leadership team

You’ll always know where your project stands and what comes next.

Quality & Craftsmanship

We take pride in building homes that stand the test of time. Every trade partner and subcontractor working on your home is experienced, qualified, and held to our high standards of workmanship. Before your home is complete, we’ll conduct a comprehensive pre-closing walkthrough with you to review every detail and ensure your home meets both our standards and your expectations. Once you’ve settled in, our commitment continues. We’ll return for a 30-day homeowner walkthrough to address any adjustments that may arise as you begin living in your new home, and again at the 11-month mark to review any warrantable items before your first year is complete. For added peace of mind, every Legacy Home is protected by a transferable 2-10 Home Buyers Warranty. This coverage remains with the home even if you decide to sell, providing valuable protection for both you and future homeowners. Our goal isn’t simply to build your home—it’s to stand behind it long after move-in day.

Our Commitment

When you choose Legacy Homes, you’re choosing a builder who values integrity, transparency, and craftsmanship. The Legacy Promise is more than a guarantee—it’s our commitment to delivering an exceptional building experience from foundation to finish.

Your Warranty Quick Links

Click the link below to explore what your 10 year QBW policy includes and a view a digital diagram of your home’s warranty coverage.
Have questions about your warranty? Click the link below to view a digital copy of your Warranty Agreement.
Ready to submit a service request? Watch this video to learn how to use your SOS warranty submission page.
Submit your service request by clicking the link below. Don’t forget to watch the tutorial video if this is your first time submitting.